Why Use Help Desk Software?

Why Use Help Desk Software?

Help desk software makes it easy to manage customer support requests to serve your customers better.

This leads to happier customers and improved customer retention, which means more money for your business over the long term.

When you’re just getting started online, it can be easy to manage all of your customer support requests yourself through your business email address.

But as your WordPress website continues to grow, it can be challenging to keep up the same quality of customer support.

Using help desk software in your business can elevate the quality of your customer interactions and give you a competitive advantage in your space.

The best help desk software:

  • Helps you scale your customer support as your business grows
  • Makes it easy to keep track of support requests across multiple channels
  • Lets you create detailed customer profiles and better understand your users
  • Improves support response time and customer relationships easily

That being said, let’s take a look at some of the best help desk software you can use to help your small business website grow.

We use Help Scout here at WPBeginner and our other businesses for all of our email support needs.

It can help you manage all of your chat and email support requests from one place. That way, your customers can reach out using the method they prefer, and your support team can manage requests from a single queue.

You can speed up support requests by created saved replies, so your team can respond to common questions instantly.

There’s a built-in knowledge base feature, so you can build your own help center. This reduces the total number of support requests since your users can find solutions to their problems.

You’ll also find in depth reporting data, so you can see where your team is doing great and what needs to be improved.

The time tracking report lets you see where your support team is spending the most time, so you can improve your product workflows.

A live chat feature, also known as Beacon, is available if you want to add an additional support channel.

It recommends articles to help solve your users solve problems. If they can’t find a solution, then they can chat with your team.

Pricing: The Basic plan starts at $20 per user per month and includes 3 mailboxes, live chat, and more. The Plus plan starts at $35 per user per month if you have a bigger team.


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